Soft services

Deliver Better Building Experiences Through Measurable Soft Services

Soft services are judged by how a building feels. Making that judgement objective requires schedules, inspections and scores rather than impressions.

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The business problem

Quality assessed by complaint

Cleaning specifications describe frequency but performance is discussed only when someone complains. Inspection results live in paper checklists, attendance is assumed, and a provider review meeting becomes a discussion of anecdotes rather than evidence.

Performance discussed only after complaintsInspection results held on paperAttendance and coverage assumed rather than recordedProvider reviews without comparable evidence

The IntelliGrid approach

Schedules, inspections and scores in the platform

Soft services run on scheduled routines with defined coverage. Supervisors complete structured inspections with photographic evidence and scoring, so quality trends are visible per area and per provider, and complaint volume becomes one input rather than the only one.

Scheduled routines with recorded coverageStructured inspections with scores and photographic evidenceQuality trend per area, per shift and per providerOccupant feedback captured against the same areas

Scope

Soft services covered

Cleaning

Daily routines, periodic deep cleaning and reactive response by area.

Sanitisation

Enhanced hygiene routines in high-touch and sensitive areas.

Catering

Pantry and catering support coordinated with building operations.

Landscaping and horticulture

External grounds and planting maintained on schedule.

Indoor plants

Interior planting care and replacement.

Waste

Collection routines, segregation and recycling volumes captured for ESG.

Pest control

Scheduled treatment, monitoring points and incident response.

Concierge

Front-of-house service coordinated with the contact centre.

Reception

Visitor handling integrated with access control.

Workflow

Service and inspection cycle

STEP 1

Schedule

Routines assigned by area, frequency and shift.

STEP 2

Deliver

Work performed and coverage recorded.

STEP 3

Inspect

Supervisor audit with scoring and photographic evidence.

STEP 4

Score

Quality position maintained per area and provider.

STEP 5

Improve

Trends reviewed and routines adjusted.

Business benefits

Quality measured rather than inferred from complaints Coverage and attendance recorded, not assumed Provider reviews based on comparable evidence Waste and recycling data available for ESG reporting Occupant feedback linked to specific areas