Integrated FM

One Platform. One Service Model. One Point of Accountability.

Software and service delivery operating from the same records — so performance is measured on the data used to do the work, not on a report assembled afterwards.

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The business problem

Multiple providers, multiple versions of the truth

A building with separate hard, soft and security contracts has three reporting formats, three escalation paths and three explanations when something goes wrong. Coordination sits with the client, and the boundary between contracts is where problems accumulate.

Separate reporting formats and cycles per providerCoordination effort falling to the clientIssues falling between contract boundariesNo single accountable point when service fails

The IntelliGrid approach

One service model across every discipline

IntelliGrid supports integrated delivery in which hard services, soft services, security, projects, the contact centre and the command centre all operate in the same platform, under one set of SLA definitions, with one accountable operator.

All disciplines in one work and reporting modelOne SLA framework across servicesSingle accountable point for service performanceSustainability reporting from the same operational data

Scope

What integrated delivery covers

Hard services

ACMV, electrical, mechanical, lifts, fire protection, plumbing and building works.

Soft services

Cleaning, landscaping, waste, pest control, concierge and reception.

Security

Manned guarding, patrols, CCTV monitoring and access control.

Projects

Renovation, replacement, commissioning and handover.

Contact centre

Occupant service intake across every channel.

Command centre

Continuous monitoring, dispatch and escalation.

Contractors

Specialist providers working inside the same controlled workflow.

Sustainability

Energy, water, carbon and waste performance reported with operations.

Workflow

How the model runs

Mobilise Operate Measure Review Improve

Business benefits

One accountable operator instead of contract boundaries Consistent SLA definitions across every discipline Reporting from operational records rather than provider submissions Coordination handled by the operator, not the client Sustainability performance read alongside service performance