The business problem
Resident requests live in WhatsApp groups
Residents report issues in community groups where messages are read by whoever is available and actioned informally. Management committees then ask for service statistics that nobody can produce, and disputes about response times come down to scrolling back through chat history.
The IntelliGrid approach
The same channel, with a real service record behind it
Residents keep using WhatsApp, but each message becomes a classified work order with an SLA, an assigned technician and automatic status updates. Committees receive reporting drawn from those records, and contractor attendance is evidenced.
AI use cases
Repeat issue detection
Units and common areas with recurring faults identified for root-cause work.
Water pump anomalies
Pump behaviour and tank levels monitored for early failure signs.
Request volume patterns
Demand patterns used to plan technician coverage.
Sustainability opportunities
Common area energy
Lighting, lifts and pumps monitored for waste.
Water loss
Overnight consumption analysed to detect leaks in risers and tanks.
Waste and recycling
Community recycling performance measured and reported.
Challenges
What makes this environment demanding
Resident requests
High volumes of small requests through informal channels.
Common areas
Lobbies, corridors, pools and gyms held to visible standards.
Security
Access control, visitor management and out-of-hours response.
Smart access
Resident, visitor and contractor entry managed without permanent keys.
Contractors
External providers entering private and common property.
Maintenance
Lifts, pumps, water tanks, generators and fire systems with statutory duties.
Transparency
Committees and residents expecting evidence of what was done.
Billing and recovery
Chargeable work attributed to the correct unit.
Workflow
A resident request
STEP 1
Message
Resident reports an issue by WhatsApp or app.
STEP 2
Classify
Unit, common area and asset identified.
STEP 3
Assign
Technician or contractor dispatched under SLA.
STEP 4
Access
Time-bound entry issued where a unit must be entered.
STEP 5
Update
Resident notified; record retained for committee reporting.
Residential community KPIs
Metrics reported by the platform. Values depend on your operation.
Request response time
From report to attendance
Requests per unit
Volume and recurrence
Common area audits
Cleaning and condition scores
Common area energy
Consumption trend
Business benefits
Connects with
Give residents a service they can see
We will look at your current request channels and committee reporting obligations.