Security & safety

Connect People, Security Systems and Incident Response

Security incidents are facility incidents. Handling them in the same platform means one record, one escalation path and one set of evidence.

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The business problem

Security operates in a separate world

Guards keep a paper occurrence book. CCTV footage is exported on request. Access events sit in a controller log. When an incident needs investigating, evidence is assembled from three sources with three clocks, and the facilities record often shows nothing at all.

Occurrences recorded on paper or in a separate logFootage and access events held outside operationsMultiple sources with inconsistent timestampsIncidents absent from the facility record

The IntelliGrid approach

Security events as operational incidents

Patrols, occurrences, alarms and access events are recorded in the platform, with the same ownership, escalation and evidence discipline as any other incident. Investigation then works from one timeline rather than a reconstruction.

Patrols and occurrences recorded digitally with location and timeSecurity alarms raised as owned incidentsAccess and door events on the same timelineEvidence retained with the incident record

Privacy and compliance

Biometric and video analytics are deployed only where lawful and contracted

Video analytics and any facial recognition capability are implemented subject to applicable privacy law, including Malaysian PDPA obligations and equivalent regulations in other jurisdictions, and only where the building owner has established a lawful basis, notice and retention policy.

Deployment scope, retention periods and access rights are agreed contractually before any such capability is enabled. Privacy enquiries may be directed to privacy@intelligrid.asia.

Scope

Security and safety services

Manned guarding

Deployment, attendance and post orders managed against the roster.

Virtual patrol

Camera-based patrol rounds with recorded checkpoints.

CCTV

Camera health monitored and events surfaced as incidents.

AI video analytics

Automated detection of defined conditions where cameras and analytics support it.

Access control

Permissions administered alongside tenancy and work records.

Smart locks

Time-bound access issued against approved work orders.

Incident response

Defined procedures with ownership, escalation and evidence capture.

Emergency management

Priority-one paths, notification trees and post-incident reporting.

Workflow

Incident handling

STEP 1

Detect

Alarm, analytic, patrol observation or occupant report.

STEP 2

Verify

Assessment against camera, access and sensor evidence.

STEP 3

Respond

Owned incident with procedure and escalation applied.

STEP 4

Record

Actions, timings and evidence retained.

STEP 5

Review

Post-incident analysis and procedural adjustment.

Business benefits

One incident timeline instead of three separate logs Patrol and occurrence records that are searchable Camera and access evidence retained with the incident Security performance reported alongside service performance Clear privacy governance around sensitive technologies