Hard services

Maintain the Critical Systems That Keep Buildings Running

Every discipline works from the same asset register, the same PPM engine and the same SLA framework — so performance across trades is genuinely comparable.

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The business problem

Each trade keeps its own records

The lift contractor holds its own service history. Fire protection records live in a statutory logbook. ACMV maintenance is tracked by the contractor’s own system. Nobody holds a complete picture of the building’s technical condition, and comparing provider performance means comparing incompatible reports.

Service history held by each trade separatelyStatutory records outside the operational systemNo consolidated view of technical conditionProvider performance not comparable across trades

The IntelliGrid approach

One register, one PPM engine, one SLA framework

All hard services disciplines operate against the same asset register, with plans, checklists and evidence requirements configured per asset class. Statutory inspections are scheduled and evidenced in the same system as routine maintenance.

Asset-linked PPM plans per disciplineStatutory inspections scheduled and evidenced in-platformConsistent evidence and acceptance requirementsComparable performance across trades and providers

Disciplines

Hard services scope

ACMV

Chillers, AHUs, FCUs, cooling towers, pumps and ventilation, with condition monitoring where instrumented.

Electrical

Main and sub-distribution, switchgear, generators, UPS and power quality.

Mechanical

Pumps, motors, drives and mechanical plant on condition-based routines.

Building and structural

Fabric, finishes, roofing, doors and structural repairs.

Lifts and escalators

Availability tracking, statutory inspection and contractor performance.

Fire protection

Detection, suppression, extinguishers, pumps and statutory testing records.

Sanitary and plumbing

Water supply, drainage, sanitary fittings and leak response.

Utilities

Incoming supply monitoring, metering and consumption accountability.

Preventive maintenance

Scheduled routines per asset class, with predictive triggers where available.

Workflow

Digital workflow per discipline

STEP 1

Plan

PPM routines assigned per asset class and criticality.

STEP 2

Dispatch

Work issued to the qualified technician or contractor.

STEP 3

Execute

Checklists completed with readings and evidence on site.

STEP 4

Evidence

Photos, readings and certificates attached to the asset.

STEP 5

Report

Compliance, SLA and condition reported per discipline.

Business benefits

A consolidated picture of technical condition per building Statutory evidence retrievable by asset for audit Comparable performance across trades and providers Predictive triggers supplementing calendar routines Maintenance history that survives a change of contractor